Sugar Hill Gas Department 4988 West Broad Street Sugar Hill, GA 30518 Billing/Service: (770) 945-6716 Maintenance/Gas Leaks: (770) 271-2137 E-Mail: Gas Utility

Gas Bill Comparisons -  January 2012 Sugar Hill’s price per therm for December 20 – January 5th invoices was $0.89. Total Price  (ALL charges and fees included) comparison with Marketers for 141 Therms:  Sugar Hill - $137; SCANA - $174; Gas South - $181; Georgia Natural - $179. NOTICE:  Important Notice to Our Customers: Customer Notification Regarding Customer Owned Gas Service Lines  Gas Department/Customer Responsibilities The City of Sugar Hill Gas Department is responsible for maintaining the gas lines that deliver natural gas to the meter at your home. You are responsible for maintaining the gas lines from the meter to the natural gas-burning appliances throughout your home. Don't forget that you may have gas lines extending to yard lights, grills, pool heaters, and garage or workshop heaters that are the responsibility of the homeowner to maintain. Most meters are set close to the house. The City of Sugar Hill maintains the gas lines from the street to the meter and only monitors the visible piping from the meter to the house for corrosion and leaks. Maintenance of that piping is the homeowner’s responsibility. Any natural gas piping not monitored by the City of Sugar Hill Gas Department should be inspected annually for leaks with metal piping monitored for corrosion. If gas lines become corroded or leak, you could have a potentially dangerous and costly situation. To have your pipes inspected by a trained technician, contact an HVAC contractor. Natural Gas Safety At Home To burn properly, natural gas mixes with just the right amount of air to be ignited by a spark or a flame. Natural gas that burns without enough air produces a deadly gas – carbon monoxide. Breathing natural gas is harmful because it contains no oxygen. And because natural gas is colorless and odorless, a chemical with a distinct smell is added to alert you of a leak. The added odor smells like rotten eggs. Teach all members of your family the three ways to recognize a natural gas leak, so they will know what to do. LOOK…  Blowing dirt, bubbling in creeks or pomnds, dry spots in moist areas or dead plants surround by green live ones could indicate a leak… LISTEN…  A hissing sound near gas lines, meters or appliances could indicate a leak… SMELL…  If you smell the rotten egg odor there could be a leak… LEAVE… Leave the premises immediately. TELL…  Be sure to tell authorities – notify 911 or City of Sugar Hill at 770-945-6716. A faint odor of gas may mean that a pilot light has gone out and should be relit; however, a strong odor means you should leave the home at once and call your local utility or emergency personnel from a neighbors home. Natural Gas Safety At A Glance Brochure Natural Gas Safety And You Brochure SMELL GAS? ACT FAST! Possible indicators of escaping natural gas: • An odor of gas • A hissing sound • A fire in or near a gas appliance or piping • Unusual noise coming from an appliance What to do if you detect natural gas in the air: • Do not attempt to locate gas leaks • Do not smoke or use lighters, matches or other sources of open flames • Do not turn lights on or off or unplug electrical appliances • Do not use telephones, including cell phones, in or near an area where you smell gas • Leave the area immediately and call your natural gas provider at (770) 945-6716 (24X7) or dial 9-1-1. More information about natural gas can be found at www.safegas.org.

Call Before You Dig: The City of Sugar Hill provides natural gas to more than 9,000 customers through a network of underground distribution lines. Main gas lines branch into household service lines. The pipes are typically made of “caution yellow” plastic or tar-coated steel which helps prevent corrosion. As an industry steel pipes are being replaced with the more durable plastic piping. The main lines are typically 2-inches in diameter and are located roughly two-feet below the surface, while service lines are typically half-inch to three-quarter-inch in diameter and buried just 12 to 18-inches below the surface. That is why it is important to “Call Before You Dig”, or move earth in any way. In Georgia, dial 811. If outside Georgia, dial 1.800.282.7411. Please contact Georgia Utilities Protection website for more information. Download Flag Indicators for reference. Call Before You Dig Brochure Yellow Flags: Yellow flags have been placed in my yard. What does that mean? The yellow flags indicate that someone has requested the location of the natural gas line on your property. The request has not necessarily been made by the City of Sugar Hill Gas Department. Anyone in Georgia may request a utility locate by contacting the utility protection center. Once a utility locate has been requested, Georgia law requires all utilities to mark their buried facilities. A flag in your yard does not necessarily mean that we are going to dig.

Sugar Hill Gas Service: The City of Sugar Hill operates its own natural gas system.  Information about Sugar Hill Gas may be obtained at Sugar Hill City Hall, which is located at 4988 West Broad Street, or by calling (770) 945-6716. A utility deposit of $150.00, and a valid state or federal issued photo I.D. are required for service to be connected. To establish new gas service, print a copy of the appropriate Utility Deposit form (Residential or Commercial), fill it out and bring it in to Sugar Hill City Hall.     Residential -      Utility Deposit Form     Commercial -   Utility Deposit Form Utilities Information: Sugar Hill is a member of the Municipal Gas Authority of Georgia (MGAG). MGAG is the largest nonprofit natural gas joint action agency in the United States, serving 71 members in Georgia, Alabama and Florida who meet the needs of approximately 175,000 customers. The information on MGAG's website will provide answers to many questions about gas pricing. MGAG WEBSITE. Paying your Gas Utility Bill: Each month you will receive a gas utility statement from the City of Sugar Hill for your gas service. You may pay your utility bill in one of the following ways: 1.   U.S. Mail: If you choose to pay by mail, please enclose a check, money order or cashiers check for the full amount due with the bottom portion of your gas bill and return in the envelope provided with your utility statement. 2.   Drop Box: For your convenience, you may drop your payment into the night drop box located outside of City Hall. Please enclose the bottom portion of your gas bill with a check for the total amount due in the envelope provided with your gas bill and place in the drop box located outside of City Hall. Personal checks, money orders and cashier checks ONLY! Please do not put cash or credit cards in the drop box. 3.   City Hall: Payments will be accepted at City Hall during normal business hours. Please bring both the top and bottom portions of your gas bill to City Hall to ensure proper crediting to your account. 4.    Automatic Payment Service (APS): The Automatic Payment Service (APS) lets you pay your City of Sugar Hill Natural Gas Utility bill automatically. Your payment will always be on time, without requiring you to write or mail a check. Please click here for more information. 5.    Online Payments: Gas utility payments can be made through this online payment service via credit card (American Express, Discover, and MasterCard), or by ACH (electronic check). A convenience fee of 3% of the total amount paid will be charged by SallieMae (third-party, online payment service provider) to process electronic payments. Please click here for more information or to make an online payment. Your gas utility is subject to disconnection if you are (1) 60 days past due, or (2) your past due balance is $100.00 or more. As of April 5, 2007, the fee for returned checks will increase to $35.00. Effective January 1, 2008, payments will no longer be accepted over the telephone. Effective July 14, 2008, gas meter tampering fee increased from $100.00 to $300.00. 2011 Budget / Level Billing Program: Open enrollment for 2011-2012 is closed. Gas Utility Service Related Forms: Gas Service Disconnect Form Mailing Address/Name Change Form Identifying Sugar Hill Gas Department Employees: Do not let anyone enter your home or your property if he or she cannot show you proof of identification. Please click here for more information. Consumer Energy Saving Tips and Resources: Please click on the link below to learn more about energy saving tips, help paying your gas bill, and other valuable and informative resources. Link

Sugar Hill City Hall 4988 West Broad Street, Sugar Hill, GA 30518 Phone: (770) 945-6716 Fax: (770) 945-0281
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