Important Notice to Our
Customer Notification Regarding
Customer Owned Gas Service Lines
The City of Sugar Hill Gas
Department is responsible for maintaining the gas
lines that deliver natural gas to the meter at your
home. You are responsible for maintaining the gas
lines from the meter to the natural gas-burning
appliances throughout your home. Don't forget that
you may have gas lines extending to yard lights,
grills, pool heaters, and garage or workshop heaters
that are the responsibility of the homeowner to
Most meters are set close to the
house. The City of Sugar Hill maintains the gas
lines from the street to the meter and only monitors
the visible piping from the meter to the house for
corrosion and leaks. Maintenance of that piping is
the homeowner’s responsibility.
Any natural gas piping not
monitored by the City of Sugar Hill Gas Department
should be inspected annually for leaks with metal
piping monitored for corrosion. If gas lines become
corroded or leak, you could have a potentially
dangerous and costly situation.
To have your pipes inspected by a
trained technician, contact an HVAC contractor.
Natural Gas Safety At Home
To burn properly, natural gas mixes with
just the right amount of air to be ignited by a
spark or a flame. Natural gas that burns without
enough air produces a deadly gas – carbon monoxide.
Breathing natural gas is harmful
because it contains no oxygen. And because natural
gas is colorless and odorless, a chemical with a
distinct smell is added to alert you of a leak. The
added odor smells like rotten eggs.
Teach all members of your family
the three ways to recognize a natural gas leak, so
they will know what to do.
LOOK… Blowing dirt, bubbling in
creeks or ponds, dry spots in moist areas or dead
plants surround by green live ones could indicate a
LISTEN… A hissing sound near gas
lines, meters or appliances could indicate a leak…
SMELL… If you smell the rotten egg
odor there could be a leak…
LEAVE… Leave the premises
TELL… Be sure to tell authorities
– notify 911 or City of Sugar Hill at 770-945-6716.
A faint odor of gas may mean that
a pilot light has gone out and should be relit;
however, a strong odor means you should leave the
home at once and call your local utility or
emergency personnel from a neighbors home.
Natural Gas Safety At A Glance Brochure
Natural Gas Safety And You Brochure
SMELL GAS? ACT FAST!
of escaping natural gas:
• An odor of gas
• A hissing sound
• A fire in or near a gas appliance or piping
• Unusual noise coming from an appliance
to do if you detect natural gas in the air:
• Do not attempt to
locate gas leaks
• Do not smoke or use lighters, matches or other
sources of open flames
• Do not turn lights on or off or unplug electrical
• Do not use telephones, including cell phones, in
or near an area where you smell gas
• Leave the area immediately and call your natural
gas provider at (770) 945-6716 (24X7) or dial 9-1-1.
about natural gas can be found at